Online proctoring is a tool that allows the university to supervise exams remotely. This type of software is used to record the students via their own webcam, to record their screen activity and/or to disable certain options on their computer. 

The University has a legal obligation to guarantee the validity of exam results, which includes ensuring that the students do not cheat on their exams. Proctoring does not only detect (attempts at) fraud but is also a means to confirm the student’s identity and check that students complete their exam within the allowed time period.

Another reason is to prevent study delays. Although most exams will be an online format some will need to be organised on campus (MECC). Proctoring may be offered to students who are not (yet) able to take their exam on campus due to COVID restrictions.

Your course coordinator will inform you about the exam format, including whether it is a proctored exam. This should be clearly mentioned in the course information on the Student Portal (Canvas).

Students who have serious objections to proctoring can choose to not take part in a proctored exam. You will be allowed to take the exam at the next opportunity. This may however, also be a proctored exam. Maastricht University is not responsible for any study delays incurred as a result of your decision.

Please notify your Board of Examiners of your objections 5 working days before the exam date.

If you have been granted special arrangements for your exams  – such as extra time – these will also apply to your online or proctored exams, when possible. The University cannot provide additional resources at home, so any provisions to your room you will need to arrange yourself.

If you do not have the facilities to take your exam at home, contact your faculty Education Office for a solution.

The grading period of 15 working days applies to all UM exams, including proctored exams.

Your exam room should allow you to focus on the exam questions, and there should be nothing in your immediate surroundings that might be used to cheat on the exam.

You should:

• Make sure it is well lit so the webcam video gives a clear picture. Daylight is best, otherwise use overhead lighting.
• Make sure it is quiet, and that you won’t be disturbed;
• Make sure there are no other people in the room;
• Make sure your desk is empty, except for your computer, UM card, and any materials that you are allowed to use during the exam;
• Make sure there are no books, workbooks, notes or other resources within reach, unless explicitly stated in advance that this is allowed;

Also, do NOT:

• Do not use a mobile phone, tablet, or e-reader unless explicitly stated that this is allowed;
• Do not use earbuds, earplugs, headphones or headsets;
• Do not use a second screen. Put it away for the exam.
• Do not wear a watch, smart watch, fitbit or other ‘wearables’.

Please remove any personal items that you do not want to appear in the recording.

Students who cannot meet the minimum requirements to take a proctored exam can apply to take the exam on campus. (Government regulations permitting.)

Contact your faculty Education Office to apply, at least 3 working days in advance.
Places are limited and admission is based on first come, first serve.

No, there should be no other persons in the room when you take your exam. 

If you have no other options please contact the Education Office of your faculty for a solution.

 For a proctored exam you will need the following:

• A stable internet connection with an upload speed of at least 0.25 Mbps
• Windows 7 or higher, MacOS10.11 (El Capitan) or higher.
• Google Chrome with the Proctorio extension installed
• Webcam resolution at least 320 x 240 pixels

If your device is younger than approximately 5 years, it will probably be supported.
For more details see the full overview on the Proctorio Support site.

No, you cannot use any other browser but Google Chrome. The Proctorio extension does not work with other browsers.
If you are not using Google Chrome, you will not be able to take the exam. 

Yes, in fact this is the preferred method since wired connections are usually faster and more dependable than WiFi.

No, if Proctorio detects that you are using VPN or an anonymous proxy service you will not be able to take the exam.

Proctorio will not allow you to connect through a virtual machine, such as Student Desktop Anywhere. Also, you will not be able to install the Proctorio plugin in the SDA environment.

You can, however, use Student Desktop Aanywhere for open book exams, for example if you need to use MathLab or SPSS next to your exam. In that case, you should connect from your local machine, and open SDA in another tab or window of your browser. Note that performance will be better if you run these applications on your local machine.

If you lose the connection to the exam for a few seconds, you will be able to continue the exam when the connection is restored.

If you lose the connection to the exam for up to 2 minutes, Proctorio will tell you it lost the connection to the server, and try to reconnect. You will be able to continue the exam where you left off.

If you lose the connection for longer than 2 minutes, Proctorio will tell you that you are logged off. You will have to log back on to TestVision and do the pre-checks again before continuing the exam.
Note: if you lose the connection for more than two minutes, your exam may be declared invalid because too much exam time was unsupervised.

If you run into problems setting up your computer (during the pre-checks) the best option is to contact Proctorio live chat. They will be able to offer help specific to your computer and system. Just click the shield icon to start a chat session with an operator from Proctorio.

No, you do not need a printer. All exams will be provided on screen.

Unfortunately, Maastricht University does not provide hardware nor can we fix your home computer for you.

Please contact your faculty Education Office for a solution, your faculty may be able to offer you the exam on campus. Note that places are limited and allocated based on first come, first serve.

Before you begin, Proctorio will take you through a series of pre-checks, to check your browser, webcam, etc are set up right. The ID check is also a part of these pre-checks. These will take a couple of minutes to complete.

At 10 minutes before the exam starts you will be able to start the pre-checks. This allows time for troubleshooting in case something needs fixing, so you will be ready to go when the exam time starts.

When you have finished the pre-checks you can start the exam. In TestVision the countdown timer for the exam duration will start when you open the first question.

During the exam pre-checks you will be asked to hold your UM card up to the webcam.

Note that Proctorio will only take a picture of your ID. The actual ID check is performed by the invigilators when reviewing the recording of your exam.

If the ID check fails, your exam will be declared invalid!

Follow the on screen instructions carefully, read the ID check instructions for a complete description of the procedure. 

Make sure you use a valid means of identification. The recommended means of identification is your UM card, but other legal valid means of identification are also accepted: official ID card, passport or EU drivers’ license.

What is NOT accepted:

• OV chipcard, library cards, gym subscription, etc.
• (photo)copies or scans.

Please note that all we need for the ID check is your name and photo.
When taking a photo of your passport or legal ID card you should cover details that are not necessary for the exam, such as your passport number or social security number (BSN). Special ID covers are available from the government or city council.

If the Room Scan option is enabled on your exam you will be asked to perform a room scan at the start of your exam. The room scan will take you about 15 seconds, and is part of your exam time.

The room scan allows us to check that there are no cheat sheets, mobile phones, or other potential cheating devices on hand during your exam. Your desk and your field of vision must be clearly visible in the recording, a video of your t-shirt against a moving background will not be accepted!

Take the practice exam so you are familiar with how the room scan works.

If the room scan is not performed properly, your exam will be declared invalid!

No.
You are not allowed to leave your desk during a proctored exam. Please go before the exam starts.

The maximum duration of a single proctored exam session is 120 minutes. Exams with a duration longer than 120 minutes will be split into two parts with a toilet break in between.

Proctorio will not allow you to refresh the exam page or try to navigate away. This will immediately pause your exam attempt. You will have to take the pre-checks again before you can continue your exam.

When you press F5, CMD+R, Reload or the the navigation buttons of your browser, your full screen window will be closed immediately. In a session that does not force full screen you will see Error 404 or the message: “Sorry, you clicked refresh or tried to use the back button during a secure exam. Click here to try and resume this attempt.“

If your browser gets stuck during the exam, Proctorio will try to reconnect you. See also What happens if my internet connection fails (occasionally) during the exam?

You can drink coffee, tea and water. No meals during the exam, only light refreshments or snacks, which do not cause noise.

No, you can not wear nor use earplugs or headphones of any kind, with the exception of hearing aids for medical reasons.
This includes earbuds for noise reduction, since for the reviewers it is very hard to verify what type of earplugs you are wearing.

Your ears must be clearly visible during the exam. Students who wear a headscarf (hijab or similar head covering) must show their ears to the webcam at the start of the exam.

Using an iPad, tablet or e-reader is not allowed in a proctored exam, unless the instructions specifically allow this. Your course coordinator will inform you in advance what materials you are allowed to use.

Please refer to the instructions on Student Portal (Canvas).

By using completely white, blank paper, you reduce the chance that a reviewer will have doubts whether anything was written on the paper before the exam started. The use of lined or checkered paper is therefore not recommended, unless explicitly stated otherwise.

Depending on the severity of the profile settings, Proctorio will disconnect you from the exam if you hit a button that was not allowed.

• Do NOT stop the screen recording (tip: hide the screen record window!)
• Do NOT refresh your exam page (i.e. F5, Reload, CMD+R)
• Do NOT use the navigation buttons in the browser
• Do NOT leave full screen mode (when in Force Full Screen)

If you are disconnected, go right back to TestVision and log back in to the exam. Proctorio will take you through the pre-checks again, and you can continue the exam where you left off.

Before the exam

• Go to https://proctorio.com/support for information about the setup for Proctorio;
• Contact your faculty for questions about your exam registration and procedures.
  

During the exam

Proctorio tech support

• During pre-checks: click on the shield icon next to your address bar to access Proctorio support pages and live chat;
• In the exam itself, you can use the Proctorio Quiz Tools to contact live chat or open the Help Center.

UM Helpdesk Online Exams

• Call +31 43 388 2900 – during exams only
• Call your faculty for support on issues not related to Proctorio.
  

For pen-and-paper exams, an additional 20 minutes is added to the official exam during for you to upload your answer sheets. During these 20 minutes you are not allowed to write or make any modifications on your answers. Unfortunately, there is no way to warn you that the official exam time has expired.

To keep track of time you should use a clock, kitchen timer or alarm clock.
Do NOT use your mobile phone or watch!

For a pen-and-paper exam you will need to write your answers on blank paper, then take a picture of your answer sheets and upload these into TestVision.

Proctorio must keep recording until you have finished the upload, and closed the exam.
You will have 20 minutes extra time added to the exam time to complete the upload.

The procedure:

• At the end of the exam, once you have answered ALL questions, hold each answer sheet up to the webcam. This image will not be graded, but will be compared to the one you upload later.
• Then you can take out your mobile phone (or other device) and take a picture of each answer sheet. Make sure you include your UM card in each picture.
• Combine the pictures into a single pdf file, and upload this into TestVision as instructed.
  You are allowed to use pfd software and email.
• Once the upload is complete, you can click ‘Ready’ to close the exam. Proctorio will stop recording.

See also the checklist for pen-and-paper exams and the instruction video.

It is not a problem if not all details are visible. Your uploaded pdf is the file that will be graded. The images from the webcam scan in Proctorio will be compared to the pdf you uploaded, to ascertain that no changes were made in between finishing the exam and uploading the pdf.

The Rules of Procedure and the exam instructions will state what is and what is not allowed during the exam. Any behaviour or incidents that deviate from these rules are called irregularities. An irregularity will be treated as a suspicion of (an attempt at) fraud. Since it is often difficult to determine if there was an intention to cheat or not, any suspicion of fraud will lead to your exam being declared invalid.

After each proctored exam a team of invigilators – reviewers – will review the recordings, and report any irregularities to the respective Board of Examiners. These reviewers have no role in the education process, which ensures objectivity and guards against profiling (as laid down in the DPIA).

Any recordings that remain suspect after the first review will be reported to the Review Committee. This committee has representatives from each of the faculties, to ensure that all irregularities are treated equally across the UM.

Cases that the Review Committee confirms are suspect will be reported to the Board of Examiners of the students’ faculty, for further examination. At that point, the BoE will inform the student and invite them to provide their perspective on the matter before making a decision.

For online exams, students are taking their exam in a location that is not controlled by the university. In this situation proctoring is used to ascertain that the entire exam took place according to the Rules of Procedure and exam instructions, so the results can be validated.

Examples of actions or omissions that may be problematic:

• Using a mobile phone, or other devices that were not allowed;
• Wearing a watch or fitbit;
• Using software or websites that were not allowed;
• The photo on your UM card is not clearly visible;
• Using a copy or not a legal ID for identification;
• Having another person present in the room;
• The room scan does not clearly show your desk and field of vision;
• Leaving the frame of the webcam.

This depends on the level of proctoring that is applied to your exam.

For the highest level of proctoring we will not only record your data but also use settings to ‘lock down’ your computer. This will prevent you from opening another window or tab, and keep you locked within the exam page in TestVision. The plugin does NOT interfere with the applications on your computer, but will prevent you from accessing them. As soon as the exam ends, Proctorio will stop the recording as well as the lock down.

Proctorio does not decide whether an incident or behaviour is fraud or not. Proctorio uses algorithms that will flag potentially suspicious behaviour based on head- and eye movements, audio in the room, and webtraffic, amongst others.

A reviewer employed by Maastricht University will watch the flagged parts of the recording to decide whether it is something that should be reported to the Board of Examiners. In the end, it is the Board of Examiners who decide whether a behaviour or incident warrants sanctions or not.

Note that the importance here is to ascertain that the entire exam took place according to the rules and guidelines of Maastricht University. This means that actions (like cheating) as well as omissions (like a failed room scan) can be problematic.

The ID check in Proctorio will record an image of your ID, but it will not analyse the name and photo on the ID card. The actual ID check is done by a reviewer from Maastricht University. The green lines you see in the ID check will detect the edges of the card, and are there to help you take a clear picture of the ID.

All data that is recorded by Proctorio is encrypted and stored on MS Azure servers within the European Union.

Proctorio uses zero-knowledge encryption. This means that Proctorio cannot read the data that is stored on their servers. All data is encrypted before it leaves your computer. The encryption keys are not shared with Proctorio, only authorised staff from Maastricht University have access.

The data and recordings are deleted after 6 months.

The Proctorio plugin is activated when you are in a proctored exam. When the Proctorio plugin is active you will see a green shield to the right of the address bar in your browser window. The shield will turn grey when the plugin is not active.

After your exam you can disable or uninstall the plugin in your Chrome extensions menu.

No. Proctorio will make a recording, parts of which will be watched after the exam by a human reviewer from Maastricht University. There is no one watching you during the exam. You should, however, note that anything you do during the exam may be seen by the reviewer.

Maastricht University takes the privacy of students very seriously. The proctoring tool that UM uses has been carefully checked to comply with all security and privacy standards. Also, Maastricht University has conducted a Data Protection Impact Assessment that lays down guidelines for the use of proctoring.

Proctoring is treated as a last resort, i.e. it is reserved for exams for which there is no alternative option. For these exams, Maastricht University uses the least invasive settings that will still ensure a valid examination. Recordings are avoided whenever possible, and any recordings will be deleted once they are no longer necessary. Access to the recorded data is limited strictly to personnel who need to handle the data as part of their work.

This is explained in more detail in our Privacy Statement for online proctoring.

This depends on the level of proctoring used in your exam. Before the exam starts, Proctorio will show you what data is being recorded.

At the highest level of surveillance Proctorio will record:

• video from your webcam
• audio from your microphone
• screen capture of your activities during the exam
• webtraffic: urls you visit during the exam
• IP address of the network from which you are taking the exam
• photo of you, taken via the webcam
• a photo if your UM card or ID
• keystrokes and mouse clicks during the exam

Only authorised staff from Maastricht University will be able to see your recordings and data. This is strictly limited to the reviewers, the Exams Coordinators and members of the Board of Examiners.

Your course coordinator and tutors do NOT have access to the recordings nor the proctoring data.