UM Library FAQ on COVID-19 effects

Updated on 10 Nov 2021 | Published on 23 Mar 2020

The coronavirus is still among us and has an impact on the library facilities and services. We have listed the most frequently asked questions for you below.

The list will be updated continuously. Other issues are welcome at Ask your Librarian.

General FAQs

Can I use the study facilities?

Yes. Over 2200 study places are available at the UM campus, taking all safety measures into account. 

The Inner City and Randwyck libraries are open again, as well as the learning spaces Paul-Henri Spaak, UM Sports, Tapijn and Tapijn Loods V, with the normal opening hours.

Don’t forget to bring your UM card to get access to the library locations.



Do I need to reserve a study place?

Approximately 50% of the study places at the Inner City Library and 20% at the Randwyck Library are bookable. The rest of the study places are freely accessible without a reservation.

If you want to study at Paul-Henri Spaak, UM Sports, Tapijn or Tapijn Loods V, you do not need to book a study place in advance.

Don’t forget to bring your UM card to get access to the library locations.

Can my study group and I use the group study rooms?

There are various group study rooms available in the library locations and learning spaces. If you want to use the group study rooms at Randwyck Library, you will need to make a reservation in advance via Resourcebooker. This is not possible during exam (XXL) weeks.

Please note that these group study rooms are not meant for individual use.

Is the library open for visitors?

Both libraries are open for visitors again. Please contact Ask your librarian if you want to apply for a Library visitor card. You will find more information on our website.

Which safety measures apply?
  • As of 6 November, face masks are once again required on campus. Like before, you put your face mask on when you move around and take it off (if you want to) when you are seated. This applies to all situations in all buildings.
  • We kindly ask you to immediately go to your study place and sit down, please do not walk or stand around unnecessarily.
  • There is a disinfection station at each entrance and on each floor in all library locations. In all rooms, there is a ‘do-it-yourself’ cleaning kit with spray and wipes. Before and after use, you should clean the table/desk, chair armrests and the materials that are there.

Please check the UM safety on-campus rules.

How to reach online resources from home?

UM Library’s online resources can be reached from home. You have two options. In both options publishers will recognise you and give you the correct access as UM staff member or student:
1. Use the Library Access Browser Extension, a small tool in your browser
2. Use the links in the Online Library. You are asked to log in with your UM credentials.

Of course, the use of VPN (for staff) or Student Desktop Anywhere (SDA) also gives access to online resources, but by doing so you use scarce IT resources, which may be better used for other purposes in this corona crisis.

What about library workshops?

As of September, some of the workshops will remain online, while others will be given on location. For more information, check the course information on our website. For curriculum-integrated workshops, please check your course calendar in Canvas or contact the coordinator of the team if you have questions about workshops from the library, via 

EndNote how to?

The EndNote basics workshops have been replaced by an online tutorial. To register for an EndNote advanced workshop, see our website.
For questions about reference- and citation management with EndNote please visit the EndNote support page for more information. If you have further questions, don’t hesitate to contact us via Ask your Librarian.

How do I obtain EndNote software for home use?

You can download EndNote software for home use via the ICTS Self Service portal by logging in with your UM credentials.

FAQ for students

Who can I contact in case I need help?



FAQ for teachers

Are you busy in transforming your course to online and want to include scientific sources?

We offer you

  • to help select
  • check copyrights
  • add the information in the course.

Please mail to or register for a Q&A session 

Looking for information on online education?
  • What tools does Canvas offer for online education?
  • Who can help me make videos for my students?
  • How can I monitor and assess my students on distance?

Find all your questions answered on the dedicated website Online education at UM with all you could consider for your course.

FAQ for researchers

Where can I turn to for help?
The Research Support team of the library is working from home and available for questions and personal support during office hours. You can use the regular contact options or go to Ask your Librarian for all issues.

For an overview of all services and online guides and support, please visit the Library+ Research portal.

Library update


If you have questions on the impact of the coronavirus, please take a look at the links below.

Additional information

We will keep you up-to-date on developments concerning library facilities and services through information/news on this website (UM Online Library, and our social media channels:

Author:  UM Library



This article is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) License.


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