UM Library FAQ on COVID-19 effects

20 Mar 2020

As of 31 August, most library locations will be open again, considering the government’s (RIVM) guidelines. If you have any questions on specific library services and support, please read our FAQs below. The list will be updated continuously. Other issues are welcome at Ask your Librarian.

This information is last updated on Thursday 1 October 2020.

General FAQs

Can I study at the library again?

The Inner City Library and the Randwyck Library are open at the usual opening hours. However, due to the COVID-19 measures, the amount of study places is limited. Starting from 5 October the XXL (pre-exam) hours are as follows:

Library location   Mon – Thu Fri Sat – Sun
Inner City
timeslot 1 8.00 – 12.30 8.00 – 12.30 8.00 – 12.30
490 bookable study places timeslot 2 13.30 – 18.30 13.30 – 18.30 13.30 – 18.30
  timeslot 3 19.30 – 24.00 19.30 – 24.00 19.30 – 24.00

Randwyck

 

timeslot 1 8.30 – 12.30 8.30 – 12.30 8.30 – 12.30
340 bookable study places timeslot 2 13.30 – 17.30 13.30 – 18.00 13.30 – 18.00
  timeslot 3 18.30 – 22.00    


Available facilities at both library locations as of 31 August:

Do I need to reserve a study place?

Yes, as of 5 October, you do need to reserve a study place, there are no non-bookable places available. You need to use umlib.nl/studyplace-reservation. You can book a study place two days in advance.

Only if you want to use the printers, borrow or return a book, or if you need the Information- or ICT desk, you can still enter without a reservation.

Each day is divided into 3 timeslots, between these timeslots the library will be closed for 60 minutes. The opening hours during the XXL (pre-exam) weeks, starting from 5 October:

Library location   Mon – Thu Fri Sat – Sun
Inner City
timeslot 1 8.00 – 12.30 8.00 – 12.30 8.00 – 12.30
490 bookable study places timeslot 2 13.30 – 18.30 13.30 – 18.30 13.30 – 18.30
  timeslot 3 19.30 – 24.00 19.30 – 24.00 19.30 – 24.00

Randwyck

 

timeslot 1 8.30 – 12.30 8.30 – 12.30 8.30 – 12.30
340 bookable study places timeslot 2 13.30 – 17.30 13.30 – 18.00 13.30 – 18.00
  timeslot 3 18.30 – 22.00    

 

Can I reserve a group room?

It is not possible to reserve group rooms in the library. Please be aware, due to COVID-19 measures, the maximum capacity of all rooms in the library is restricted, working in a group larger than 4 persons is not possible.

What about the learning spaces?

As of 21 September, most learning spaces are open again, with limited study places due to the COVID-19 measures.
Check the library hours and locations here.

Available facilities at the learning spaces as of 31 August:

Is the library open for visitors?

The library is open for UM-students and staff, MUMC+ employees, alumni and AVM and OU students and staff. Access for other visitors is limited, please contact Ask your Librarian if you want to visit the library.

Can I borrow books?

As of 31 August, the collections in both libraries are accessible again. You can borrow books, using the self lending machines. However, we ask you to search for the books in LibSearch beforehand and not to browse the shelves. Furthermore, we ask you to put on the provided gloves before you touch the books. Please follow the instructions given by the staff.

You do not need to book a study place if you only need to borrow or return a book.

If you are not able to come to Maastricht, you can still request pdfs via Ask your Librarian.

Do I need to make a reservation to use the printers?

If you only want to come to the library to use the printers, you do not need to book a study place. Ask the host at the entrance gates for directions.

Can I make use of the reference books?

The learning and resource centres are accessible. We ask you to put on the provided gloves before you touch the books. The books can be taken from the shelves and they can also be placed back on the shelves.

What about Inter Library Loan (ILL)?

The ILL service is back online. Use LibSearch to request books or articles from other libraries. Requested books will be placed on the Self Service shelves.

Questions? Please contact Ask your Librarian

Can I request books from the Special Collections?

Books from the Special Collections can be requested at the information desk during opening hours. The books will be placed in blue containers, you will be provide with gloves (the use of hand gel is not allowed) and you will be asked to return the books to the containers after use. The books will be placed in quarantine for 3 days.

Please follow the instructions given by the staff.

Questions? Please contact Ask your Librarian

Where can I return borrowed materials?

The book return boxes are accessible at the entrance in both libraries; you do not need to make a reservation.

Please note: due to COVID-19 measures, books will be kept in quarantine for 3 days before they are removed from your account. The original due date will be kept into account so you will not be wrongly fined. 

Do you want to keep your books for a longer time? Extend the due-date online.

How can I request a book if I cannot come to Maastricht?

If you are not able to come to Maastricht, we can scan parts of books for you and send you the pdfs. Please contact Ask your Librarian if you have any questions or requests.

How to reach online resources from home?

UM Library’s online resources can be reached from home. You have two options. In both options publishers will recognise you and give you the correct access as UM staff member or student:
1. Use the Library Access Browser Extension, a small tool in your browser
2. Use the links in the Online Library. You are asked to log in with your UM credentials.

Of course, the use of VPN (for staff) or Student Desktop Anywhere (SDA) also gives access to online resources, but by doing so you use scarce IT resources, which may be better used for other purposes in this corona crisis.

What about library workshops?
Where possible these will take place online. Please contact the coordinator of the team if you have questions about workshops from the library, via courses-ub@maastrichtuniversity.nl. 
EndNote how to?

Given UM policy about internal meetings during the COVID-19 crisis all EndNote workshops have been cancelled until further notice.

For questions about reference- and citation management with EndNote please use our step-by-step e-learning module ‘Managing your citations and references’ or visit our EndNote support page for more information. If you have further questions, don’t hesitate to contact us via Ask your Librarian.

How do I obtain EndNote software for home use?

You can download EndNote software for home use via the ICTS Self Service portal by logging in with your UM credentials.

What online resources are available right now?

An overview of licensed materials is available via the Online Library. You can set your search to ‘online’ in LibSearch.  

Given the situation with COVID-19, many publishers are making their resources freely and temporarily available, i.e. for the coming weeks, months or for the remainder of the academic year. The library made a list of these resources, which we will update regularly as we find new resources.

We offer you more information on (open) online resources and ordering them for your courses.

In search for resources on COVID-19? Read how to tackle this!

FAQ for students

Who can I contact in case I need help?

FAQ for teachers

Are you busy in transforming your course to online and want to include scientific sources?

We offer you

  • to help select
  • check copyrights
  • add the information in the course.

Please mail to ub-learningresources@maastrichtuniversity.nl

Looking for information on online education?
  • What tools does Canvas offer for online education?
  • Who can help me make videos for my students?
  • How can I monitor and assess my students on distance?

Find all your questions answered on the dedicated website Online education at UM with all you could consider for your course.

FAQ for researchers

Where can I turn to for help?
The Research Support team of the library is working from home and available for questions and personal support during office hours. You can use the regular contact options or go to Ask your Librarian for all issues.

For an overview of all services and online guides and support, please visit the Library+ Research portal.

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Library update

Related

If you have questions on the impact of the coronavirus, please take a look at the

Last updated: 06/10/20

Additional information

We will keep you up-to-date on developments concerning library facilities and services through information/news on this website (UM Online Library, umlib.nl) and our social media channels:

Author:  UM Library

 

 


This article is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) License.

 

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