UM Library FAQ on COVID-19 effects

20 Mar 2020

Due to the corona virus all UM Library locations are closed except (from 25 May) the Inner City Library for a limited number of UM students and scientist. Where possible, services that needed physical access to the library, will be offered online. If you have any questions, please read our FAQs below. Other issues are welcome at Ask your Librarian.

Update 23 May 2020: We’re cautiously opening our doors again in our Inner City Library from 25 May
Update 3 June 2020: UM Library is cautiously opening its doors again; information for staff

 

Library services only online in course periods 5 and 6

Library services will continue online. Staff who run into problems with their research or education can request offline services, where possible, via Ask your Librarian (or use the form below). We will contact you personaly after you filed a question or request.

 

FAQs with information on specific library services and support

The list will be updated continuously.​

General FAQs

Questions?
For all your questions, use Ask your Librarian.

Ask your Librarian is the place for researchers, teachers and students UM to turn to with questions. We will answer your questions on weekdays between 08.30 and 17.00.

Where and when can I return borrowed materials?

Update 25 May 2020

You can return your books to the Inner City library on weekdays from 9.00 to 17.00. You do not need an appointment; the book return box at the entrance of the library is accessible.

Please note: due to COVID-19 measures, books will be in quarantine for 3 days before they are removed from your account.

Do you want to keep your books for a longer time? Extend the due-date online.

Can I borrow books?

Since all library locations are closed, it is not possible to check out books. UM staff and students in need of books or other materials from the library can contact us via Ask your Librarian.

 

How about Inter Library Loan (ILL)?

Update Inter Library Loan 7 May 2020

Due to Corona related measures, many libraries are closed, and the Inter Library Loan (ILL) service is limited.

At the moment it is not possible for you to use LibSearch to request publications from other libraries.

In the meantime, you can send your request to Ask your Librarian. We will try to find your publications and provide a digital copy for you where possible.

Please hold onto ILL books already in your possession until the library reopens. Any fines due to late returns during the COVID-19 closure period will be waived.

 

Update Inter Library Loan 25 May 2020

You can return your books to the Inner City library on weekdays from 9.00 to 17.00.

You do not need an appointment; the book return box at the entrance of the library is accessible.

Please note: due to COVID-19 measures, books will be in quarantine for 3 days before they are removed from your account.

Do you want to keep your books for a longer time? Extend the due-date online.

 

How to reach online resources from home?

UM Library’s online resources can be reached from home. You have two options. In both options publishers will recognise you and give you the correct access as UM staff member or student:

  1. Use the Library Access Browser Extension, a small tool in your browser
  2. Use the links in the Online Library. You are asked to log in with your UM credentials.

 

Of course, the use of VPN (for staff) or Student Desktop Anywhere (SDA) also gives access to online resources, but by doing so you use scarce IT resources, which may be better used for other purposes in this corona crisis.

What online resources are available right now?

An overview of licensed materials is available via the Online Library. You can set your search to ‘online’ in LibSearch.  

Given the situation with COVID-19, many publishers are making their resources freely and temporarily available, i.e. for the coming weeks, months or for the remainder of the academic year. The library made a list of these resources, which we will update regularly as we find new resources.

We offer you more information on (open) online resources and ordering them for your courses.

In search for resources on COVID-19? Read how to tackle this!

Are you missing vital digital content?

Do you urgently need digital content that is not available in our collection? Let us know and we will try to accommodate you. Please contact Ask your Librarian.

What about library workshops?
Where possible these will take place online. Please contact the coordinator of the team if you have questions about workshops from the library, via courses-ub@maastrichtuniversity.nl. 
EndNote how to?

Given UM policy about internal meetings during the COVID-19 crisis all EndNote workshops have been cancelled until further notice.

For questions about reference- and citation management with EndNote please use our step-by-step e-learning module ‘Managing your citations and references’ or visit our EndNote support page for more information. If you have further questions, don’t hesitate to contact us via Ask your Librarian.

How do I obtain EndNote software for home use?

You can download EndNote software for home use via the ICTS Self Service portal by logging in with your UM credentials.

FAQ for students

I am working on my thesis and need help in literature search?
Peer Point offers online service. Check the Peer Point Facebook page for the online availability hours.

You can contact us via facebook or via email: peerpoint-ub@maastrichtuniversity.nl

FAQ for teachers

Are you busy in transforming your course to online and want to include scientific sources?
We offer you

  • to help select
  • check copyrights
  • add the information in the course
  • and offer you a Reference List (free of charge in period 5 and 6).

Please mail to ub-learningresources@maastrichtuniversity.nl

Looking for information on online education?
  • What tools does EleUM offer for online education?
  • Who can help me make videos for my students?
  • How can I monitor and assess my students on distance?

Find all your questions answered on the dedicated website Online education at UM with all you could consider for your course.

FAQ for researchers

Where can I turn to for help?
The Research Support team of the library is working from home and available for questions and personal support during office hours. You can use the regular contact options or go to Ask your Librarian for all issues.

For an overview of all services and online guides and support, please visit the Library+ Research portal.

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Library update

Related

If you have questions on the impact of the coronavirus, please take a look at the

Last updated: 03/06/20

Additional information

We will keep you up-to-date on developments concerning library facilities and services through information/news on this website (UM Online Library, umlib.nl) and our social media channels:

Author:  UM Library

 

 


This article is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) License.

 

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