UM Library FAQ on COVID-19 effects

Updated on 09 Jul 2021 | Published on 23 Mar 2020

The University Library is open for all its users again. At both library locations, the book collections are available. A limited number of study places is available in the Inner City Library and Randwyck Library.

If you have any questions on specific library services and support, please read our FAQs below. The list will be updated continuously. Other issues are welcome at Ask your Librarian.


General FAQs

Can I study at the library?

During the summer, a limited number of study places is available at the Inner City Library and Randwyck Library. In the faculty building of SBE (Tongersestraat 53) there is also a limited number of places available.

Are you a student from another Dutch university but living in Maastricht, and are you not able to study at home? Contact us via Ask your Librarian



Do I need to reserve a study place?

During the summer, you are not required to book a study place in advance, except for the SBE learning spaces (TS53).


Is the library open for visitors?

The library is open for UM students and staff, MUMC+ employees, alumni, and AVM and OU students and staff. Access for other visitors is limited, please contact Ask your Librarian if you want to visit the library.

Can I borrow books?

The book collections in the libraries are accessible again. All library users are allowed to collect material from the bookshelves at the Inner City and Randwyck libraries. You do not need a reservation if you only want to borrow books or pick up reserved books.

If you cannot come to Maastricht, you can request scans of part of a book via Ask your Librarian.  Please note that the number of pages we can scan for you is restricted to 50.

See for more information.

Where can I return borrowed materials?

You can return your books in the book return box in both the Inner City and Randwyck Library during opening hours.

Please note: from 10 June, fees will be charged again for exceeding the loan period.


Can I make use of the reference books?

The learning and resource centres are accessible upon reservation. We ask you to put on the provided gloves before you touch the books. You can take books from the shelves and put them back again yourself.

What about Inter Library Loan (ILL)?

Use LibSearch to request books or articles from other libraries. Requested books will be placed on the Self Service shelves in the Inner City or in the Randwyck Library and can be picked up during opening hours.

Questions? See this web page or contact Ask your Librarian.

Can I request books from the Special Collections?

Books from the Special Collections can be consulted during opening hours from Monday to Friday. You can make an appointment via Ask your Librarian. Please follow the instructions given by the staff during your visit.

Can I use the printers?

The Print & Go service is available, using the printers in the hall of the Inner City Library or on LINK in Randwyck.


Can I make use of the library computers?

Due to the Covid-19 measures, most computers at the Inner City and Randwyck Library are not accessible; you need to bring your own device.

However, there are a few computers available at both libraries for students who do not have a working device.

When you book your study place, set the filter on the reservation page to Category: Study place (PC) to search for available spots.

The library provides cleaning equipment to wipe your keyboard/mouse clean.



How to reach online resources from home?

UM Library’s online resources can be reached from home. You have two options. In both options publishers will recognise you and give you the correct access as UM staff member or student:
1. Use the Library Access Browser Extension, a small tool in your browser
2. Use the links in the Online Library. You are asked to log in with your UM credentials.

Of course, the use of VPN (for staff) or Student Desktop Anywhere (SDA) also gives access to online resources, but by doing so you use scarce IT resources, which may be better used for other purposes in this corona crisis.

What about library workshops?
Where possible these will take place online. Please contact the coordinator of the team if you have questions about workshops from the library, via 
EndNote how to?

Given UM policy about internal meetings during the COVID-19 crisis all EndNote workshops have been cancelled until further notice.

For questions about reference- and citation management with EndNote please use our step-by-step e-learning module ‘Managing your citations and references’ or visit our EndNote support page for more information. If you have further questions, don’t hesitate to contact us via Ask your Librarian.

How do I obtain EndNote software for home use?

You can download EndNote software for home use via the ICTS Self Service portal by logging in with your UM credentials.

What online resources are available right now?

An overview of licensed materials is available via the Online Library. You can set your search to ‘online’ in LibSearch.  

Given the situation with COVID-19, many publishers are making their resources freely and temporarily available, i.e. for the coming weeks, months or for the remainder of the academic year. The library made a list of these resources, which we will update regularly as we find new resources.

We offer you more information on (open) online resources and ordering them for your courses.

In search for resources on COVID-19? Read how to tackle this!

FAQ for students

Who can I contact in case I need help?



FAQ for teachers

Are you busy in transforming your course to online and want to include scientific sources?

We offer you

  • to help select
  • check copyrights
  • add the information in the course.

Please mail to

Looking for information on online education?
  • What tools does Canvas offer for online education?
  • Who can help me make videos for my students?
  • How can I monitor and assess my students on distance?

Find all your questions answered on the dedicated website Online education at UM with all you could consider for your course.

FAQ for researchers

Where can I turn to for help?
The Research Support team of the library is working from home and available for questions and personal support during office hours. You can use the regular contact options or go to Ask your Librarian for all issues.

For an overview of all services and online guides and support, please visit the Library+ Research portal.


Library update


If you have questions on the impact of the coronavirus, please take a look at the

Additional information

We will keep you up-to-date on developments concerning library facilities and services through information/news on this website (UM Online Library, and our social media channels:

Author:  UM Library



This article is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) License.


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