UM Library FAQ on COVID-19 effects

20 Mar 2020

Due to the corona virus all UM Library locations are closed. Where possible, services that needed physical access to the library, will be offered online. If you have any questions, please read our FAQs below. Other issues are welcome at Ask your Librarian.

Library services only online in course periods 5 and 6

Library services will continue online. Staff who run into problems with their research or education can request offline services, where possible, via Ask your Librarian (or use the form below). We will contact you personaly after you filed a question or request.


FAQs with information on specific library services and support

The list will be updated continuously.​

General FAQs

For all your questions, use Ask your Librarian.

Ask your Librarian is the place for researchers, teachers and students UM to turn to with questions. We will answer your questions on weekdays between 08.30 and 17.00.

Where can I return borrowed materials?

Please hold onto your library materials until the library reopens. Any fines due to late returns during the COVID-19 closure period will be waived. You are welcome to renew your loans.

Can I borrow books?

Since all library locations are closed, it is not possible to check out books. UM staff and students in need of books or other materials from the library can contact us via Ask your Librarian.


How about Inter Library Loan (ILL)?

Requesting books or articles from other libraries via Inter Library Loan (ILL) is not possible. Please hold onto ILL books already in your possession until the library reopens. Any fines due to late returns during the COVID-19 closure period will be waived.

How to reach online resources from home?

UM Library’s online resources can be reached from home. You have two options. In both options publishers will recognise you and give you the correct access as UM staff member or student:

  1. Use the Library Access Browser Extension, a small tool in your browser
  2. Use the links in the Online Library. You are asked to log in with your UM credentials.


Of course, the use of VPN (for staff) or Student Desktop Anywhere (SDA) also gives access to online resources, but by doing so you use scarce IT resources, which may be better used for other purposes in this corona crisis.

Some materials I need online have restrictions in use. What to do?

All UM licensed materials are available via the Online Library and find out what online material we already offer. You can also set your search to online in LibSearch or scan the EBSCO e-book collection. Check our options for remote access.


Next to that we offer free access to resources during  COVID-19

As the situation with COVID-19 continues to develop rapidly, many publishers are making their resources freely and temporarily available, i.e. for the coming weeks, months or for the remainder of the academic year.
We made a list of these resources. The list will be updated regularly as we find new resources.


Specifically for education you could consider to make use of open educational resources (OER).
You can search materials that you can reuse or adapt to your own context. If you go through the following steps, you can easily and quickly meet the requirements for the reuse of other people’s materials and prevent running into copyright issues.

  • Search and find:
  • Make sure you search for materials that are reusable. You can do this via Google Advanced search and define the use rights (scroll down). There are search engines, such as OERcommons, Merlot and the SURFzoekportaal that search specifically within series of lessons and complete collections of open educational resources. Or check this overview of several educational search engines and repositories  that contain interesting, up-to-date collections of learning materials.·
  • Assess the resources:
    Next, you will assess the material found. Besides the content it is wise to pay attention to whether the material is available for reuse and adaptation. So also check the licenses. If the material contains an open license, you may probably use it that way.
  • Adapt the material:
  • If you adapt open educational resources for your own teaching, you must provide them with a source reference. If you share it again, you have to provide it with a licence.
Are you missing vital digital content?

Do you urgently need digital content that is not available in our collection? Let us know and we will try to accommodate you. Please contact Ask your Librarian.

What about library workshops?
Where possible these will take place online. Please contact the coordinator of the team if you have questions about workshops from the library, via 
EndNote how to?

Given UM policy about internal meetings during the COVID-19 crisis all EndNote workshops have been cancelled until further notice.

For questions about reference- and citation management with EndNote please use our step-by-step e-learning module ‘Managing your citations and references’ or visit our EndNote support page for more information. If you have further questions, don’t hesitate to contact us via Ask your Librarian.

How do I obtain EndNote software for home use?

You can download EndNote software for home use via the ICTS Self Service portal by logging in with your UM credentials.

FAQ for students

I am working on my thesis and need help in literature search?
Peer Point offers online service. Check the Peer Point Facebook page for the online availability hours.

You can contact us via facebook or via email:

FAQ for teachers

Are you busy in transforming your course to online and want to include scientific sources?
We offer you

  • to help select
  • check copyrights
  • add the information in the course
  • and offer you a Reference List (free of charge in period 5 and 6).

Please mail to

Looking for information on online education?
  • What tools does EleUM offer for online education?
  • Who can help me make videos for my students?
  • How can I monitor and assess my students on distance?

Find all your questions answered on the dedicated website Online education at UM with all you could consider for your course.

FAQ for researchers

Where can I turn to for help?
The Research Support team of the library is working from home and available for questions and personal support during office hours. You can use the regular contact options or go to Ask your Librarian for all issues.

For an overview of all services and online guides and support, please visit the Library+ Research portal.


Library update


If you have questions on the impact of the coronavirus, please take a look at the

Last updated: 08/04/20

Additional information

We will keep you up-to-date on developments concerning library facilities and services through information/news on this website (UM Online Library, and our social media channels:

Author:  UM Library



This article is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) License.


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