| Education Support | Digital exams | Student | Taking an exam

This page explains what to expect on the day of the exam. Please also read the Rules of Procedure for Exams.


Helpdesk Online Exams

For support during your exam, call
+31 43 388 2900

Opening hours:
18 - 22 October:  08:00 - 17:00
13 - 17 December: 08:00 - 17:00

Do I need to save my answers during the exam?

Your answers are saved continuously in the background. After a refresh or even a complete reboot, you can continue working where you left off, as long as the exam was not submitted (‘Ready’).

At the end of the allowed exam duration, the exam will close automatically. Your typing up to the moment of closing will be saved as well, even if you did not submit your answer via the ‘Submit Answer’ button.

What are the rules at MECC Maastricht for a digital exam?

You are allowed to bring a bottle of water and a small snack. To protect the Chromebooks we ask you to bring no more food than necessary and to refrain from bringing any sticky foods (such as bananas).

When you have finished your exam, please log out of TestVision and out of the Chromebook, and signal the invigilator that you are ready.

I don't have a suitable laptop, can I borrow one from the University?

Unfortunately, Maastricht University does not provide hardware nor can we fix your home computer for you.

There is however a project launching this year and funded by the university called Digital Loan Service. This could possibly allow you to borrow a computer if you need one.

Alternatively contact your faculty Education Office for a solution, your faculty may be able to offer you the exam on campus. Note that places are limited and allocated based on first come, first serve.



Finding your exam in TestVision

The course exam is visible In TestVision before the official exam time starts, but you will not be able to open the exam until the official start time. At 15 minutes before the start of your exam, you will only be able to see the course exam, and the demo exam will be hidden to prevent any confusion. At the start of the exam time, click on the button ‘Take test’ in the main menu. Click on the blue arrow to start your exam.

Overview and display of your exams questions

TestVision only shows one exam question at a time. You can, however, see an overview of the exam questions by number, with the ‘Overview’ button. Use the bar at the bottom of your screen to navigate through the exam. A popup will appear that shows you what questions you answered and what questions you flagged to return to later. Just click on the question to jump to it. You can use the CTRL + = and CTRL + – to zoom in and out.

Error message during your exam

If during your exam you receive an error message in TestVision, you will often be able to click on ‘OK’ and continue the exam. Your answers will not be affected and you can continue your exam. If you want, you can notify your faculty exams coordinator and include in your message a description of the circumstances in which the message appeared, the error code in the message and if possible, a screenshot.

If you are not able to continue your exam you should call your faculty. See the course information for the telephone number.

Submitting your exam

For open-ended questions, the submit answer button is part of the text editor. Your answers will also be saved as you type, and you can go back and change your answer after you submit it but you cannot go to the next question without submitting your answer.

Your exam was submitted correctly if you clicked the ‘Ready’ button and then confirmed your submission by clicking ‘Yes’; or if the exam time ended and the exam was closed automatically by TestVision. To go back to the exam, click “No”, or jump to a question from the overview. You cannot go back to the exam once it has been submitted.

If you did not submit the exam using the ‘Ready’ button (but instead closed the browser window) the exam will remain ‘open’ in the system. The exam needs to be closed in order to be graded. All exams that remain open after the exam time has ended, will be closed manually by your faculty’s administrator.

Taking a Chromebook exam

Arriving at the exam venue

Almost all exams at UM, including digital exams, take place at MECC Maastricht. The doors of the exam hall open 15 minutes before the exam starts.

Please on time! No one will be admitted to the exam hall once the exams have started. Bring your UMcard. A passport or other valid legal ID will also be accepted as identification at exams. Use the floor plans that are posted at the entrance to find the blocks of your faculty and your exam. The invigilators will be happy to help you find your seat.

Logging on

Once you find your seat, the first thing to do is to log on and check whether your exam is visible to you. Log on with your UM username and password. Username is your student number, including the ‘i’ e.g. i1234567. You can use the SHIFT key to make capital letters.  Click on “Take an exam”. The exam should be visible in the exams list as of 15 minutes before the exam starts. Wait for the exam to start. Please put away your mobile phone, take off your watch and put your UMcard on the corner of your table.

Please note, if your password contains foreign or one of the following characters: – €, ^, ~, £ – , we advise changing your password prior to your exam. You can do this via the myaccount website.

Ask an invigilator for help if the exam is not visible, so any problems may be resolved before the exam starts.

Taking the exam

Wait for the official announcement of the start of the exam and start the exam by clicking the blue arrow on the right. Then, read the instruction page carefully and answer the exam questions. You can go back to the instruction page during the exam.

Submit your exam for grading by clicking ‘Ready’ at the bottom right of the screen. Once you submit the exam you cannot go back to the questions. Your exam must be submitted to be included in the grading process. If you need help, signal the invigilator if you have any technical difficulties.

Logging out

Before you leave, please log out of TestVision by clicking the exit icon on the TestVision home page. Log off (reboot) the Chromebook via the reboot button at the bottom left of your screen. This clears your browser session (single sign-on).

Manuals for proctored exams

Checklists and instructions

These checklists and videos explain the proctoring procedures step-by-step. Use these when taking your practice exam so you know you are fully prepared for your proctored exam! The procedure for ‘pen-and-paper’ exams includes additional steps, please refer to the separate checklists for these procedures at DKE or SBE.

Checklist for exams in Proctorio

pen-and-paper exams @ DKE

Checklist ID check

Pen-and-Paper exams @ SBE

Checklist Room Scan

Taking a proctored exam

Log on 10 minutes before the start of your exam

Before you begin, Proctorio will take you through a series of pre-checks, to check your browser, webcam, etc are set up right. The ID check is also a part of these pre-checks. These will take a couple of minutes to complete.

At 10 minutes before the exam starts you will be able to start the pre-checks. This allows time for troubleshooting in case something needs fixing, so you will be ready to go when the exam time starts. When you have finished the pre-checks you can start the exam. In TestVision, the countdown timer for the exam duration will start when you open the first question.

Carrying out the ID check

During the exam pre-checks, you will be asked to hold your UM card up to the webcam. Note that Proctorio will only take a picture of your ID. The actual ID check of your name and photo is performed by the invigilators when reviewing the recording of your exam.

If the ID check fails, your exam will be declared invalid! Follow the on-screen instructions carefully, read the ID check instructions for a complete description of the procedure. Make sure you use a valid means of identification. The recommended means of identification is your UM card, but other legal valid means of identification are also accepted: official ID card, passport or EU drivers’ license. However, OV chipcard, library cards, gym subscriptions and (photo) copies or scans are not accepted.

Please note that all we need for the ID check is your name and photo. When taking a photo of your passport or legal ID card you should cover details that are not necessary for the exam, such as your passport number or social security number (BSN). Special ID covers are available from the government or city council.

The ID check in Proctorio will record an image of your ID, but it will not analyse the name and photo on the ID card. The actual ID check is done by a reviewer from Maastricht University. The green lines you see in the ID check will detect the edges of the card and are there to help you take a clear picture of the ID.

Please also read the Step by step checklist and watch the instruction video.

Conducting the room scan

If the Room Scan option is enabled on your exam you will be asked to perform a room scan at the start of your exam. The room scan will take you about 15 seconds, and is part of your exam time. The room scan allows us to check that there are no cheat sheets, mobile phones, or other potential cheating devices on hand during your exam.

Your desk and your field of vision must be clearly visible in the recording, a video of your t-shirt against a moving background will not be accepted! Take the practice exam to familiarise yourself with how the room scan works. If the room scan is not performed properly, your exam will be declared invalid!


  • At the beginning of the exam, you will see a notification on the screen. Click the START SCAN button.
  • Turn your laptop or external webcam around, so you are not in the frame. Slowly pan the webcam around to make a panorama of your exam environment. Do not move the camera too fast or it won’t provide a clear video.
  • Include your desk, your immediate surroundings, and the area that is behind the camera during the exam. If there are any items on your desk show them to the camera, and pick them up to show there is nothing underneath.
  • Once you are finished, click the SAVE button and return your webcam or laptop to its original position. Don’t forget to plug the power cord back in.
  • Note: The DONE button will appear after 15 seconds but you can continue with your room scan and click the button when you finish.

Please also read the Step by step checklist and watch the instruction video.

Sudden disconnection from the exam

Depending on the severity of the profile settings, Proctorio will disconnect you from the exam if you hit a button that was not allowed.

If this happens, do NOT stop the screen recording (tip: hide the screen record window!) Do NOT refresh your exam page (i.e. F5, Reload, CMD+R), do NOT use the navigation buttons in the browser and do NOT leave full-screen mode (when in Force Full Screen). Instead, go right back to TestVision and log back into the exam. Proctorio will take you through the pre-checks again, and you can continue the exam where you left off.

Pen-and-paper exams

For a pen-and-paper exam you will need to write your answers on blank paper, then take a picture of your answer sheets and upload these into TestVision. You can use your mobile phone to take photos of your answer sheets. We recommend that you use a pdf scanner app on your phone, then send the pdf to your computer. Proctorio must keep recording until you have finished the upload. You will have 20 minutes to complete the upload.

Procedure for pen-and-paper exams

At the end of the exam, once you have answered ALL questions, hold each answer sheet up to the webcam. This image will not be graded but will be compared to the one you upload later. Then you can take out your mobile phone (or other device) and take a picture of each answer sheet. Make sure you include your UM card in each picture. Combine the pictures into a single pdf file, and upload this into TestVision as instructed. You are allowed to use pdf software and email. Once the upload is complete, you can click ‘Ready’ to close the exam. Proctorio will stop recording.

About Proctorio and fraud detection

Proctorio does not decide whether an incident or behaviour is fraud or not. Proctorio uses algorithms that will flag potentially suspicious behaviour based on head- and eye movements, audio in the room, and web traffic, amongst others.

To detect fraud, a reviewer employed by Maastricht University will watch the flagged parts of the recording to decide whether it is something that should be reported to the Board of Examiners. In the end, it is the Board of Examiners who decide whether a behaviour or incident warrants sanctions or not. Note that the importance here is to ascertain that the entire exam took place according to the rules and guidelines of Maastricht University. This means that actions (like cheating), as well as omissions (like a failed room scan), can be problematic.

About Proctorio and data storage

All data that is recorded by Proctorio is encrypted and stored on MS Azure servers within the European Union. Proctorio additionally uses zero-knowledge encryption. This means that Proctorio cannot read the data that is stored on their servers. All data is encrypted before it leaves your computer. The encryption keys are not shared with Proctorio, only authorised staff from Maastricht University have access. The data and recordings are deleted after 6 months.

About Proctorio and privacy

The data collected for your exam depends on the level of proctoring used in your exam. Before the exam starts, Proctorio will show you what data is being recorded. Maastricht University takes the privacy of students very seriously. The proctoring tool that UM uses has been carefully checked to comply with all security and privacy standards. Also, Maastricht University has conducted a Data Protection Impact Assessment that lays down guidelines for the use of proctoring.

Proctoring is treated as a last resort, i.e. it is reserved for exams for which there is no alternative option. For these exams, Maastricht University uses the least invasive settings that will still ensure a valid examination. Recordings are avoided whenever possible, and any recordings will be deleted once they are no longer necessary. Access to the recorded data is limited strictly to personnel who need to handle the data as part of their work. This is explained in more detail in our Privacy Statement for online proctoring.

At the highest level of surveillance Proctorio will record:

  • video from your webcam
  • audio from the microphone screen capture of your activities during the exam
  • webtraffic: URLs you visit during the exam
  • The IP address of the network from which you are taking the exam photo of you, taken via the webcam
  • A photo of your UM card or ID keystrokes
  • Mouse clicks during the exam

Note that only authorised staff from Maastricht University will be able to see your recordings and data. This is strictly limited to the reviewers, the Exams Coordinators and members of the Board of Examiners. Your course coordinator and tutors do NOT have access to the recordings nor the proctoring data.



Instruction video exam in Proctorio

Proctored exams (video)


Support during your exam

ID check instruction video

ID check (video)

Room Scan instruction video

Room Scan (video)

Instruction video pen and paper exam

pen-and-paper exams @ DKE

Instruction video pen and paper exam

pen-and-paper exams @ SBE

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