| Education Support | Digital exams | Student | Prepare for your exam


Before the day of your exam, there are a few things you should check to make sure that your exam runs smoothly.

Make sure that you know which type of exam you will be taking. UM offers different kinds of digital exams. Onsite digital exams are taken on a Chromebook at MECC Maastricht, while remote exams must be taken at home on your personal computer and can be proctored.

Your first point of contact is the Course Information page in the Student Portal, which has current information about the exam format for your course.


Check your username and password

To take your exam you must log in with your Maastricht University (UM) account, just like you do for the Student Portal: the username is your student number including the “i” e.g. i1234567.

Before you come to the exam, please make sure that you know your password and that your account is active, i.e. you can log on to the Student Portal or the demo exams in TestVision. Check your account status and reset your password .

When taking a digital exam @MECC you will be using a Chromebook, it is good to know that these do not support any foreign special characters. If your password contains foreign characters or one of the following symbols – €, ^, ~, £ -, we advise changing your password prior to your exam. You can change your password via the myaccount webpage .

If there is a problem with your UM account, please contact the ICTS Service Desk for help. There will be no extra time awarded if your exam is delayed for a password reset.

Use “Login for external candidates” if you are not currently a student at Maastricht University, for example if you are taking an entrance exam. This button will take you to a login page in TestVision, where you should log in with the credentials you were provided for the exam. If you don’t see the Login for external candidates button, try a force refresh of the webpage by pressing Control + F5.


Helpdesk Online Exams

For support during your exam, call
+31 43 388 2900

Opening hours:
18 - 22 October:  08:00 - 17:00
13 - 17 December: 08:00 - 17:00

What can I do if I cannot log in to TestVision?

TestVision uses Single Sign On (SSO) to sign you on to their platform so you need to use your UM account to log in to TestVision.

If your UM account is not working and you are registered for a digital exam, you can check your account status or contact the ICTS Service Desk for help. If your UM account is working but you cannot log in to TestVision, contact your faculty Exams Coordinator for support.

Showing the error message students can receive when logging in to TestVision.

If you receive a message stating "The user who logged in via SAML is unknown in TestVision" most likely a different log in is preventing you to log on e.g. your google account.

To fix this issue, log out of all your accounts and close the browser. Then restart your browser and log on using your UM credentials. Another solution is to log on via a different browser. If the problem persists, contact your faculty Exams Coordinator for support.

Will my exam be proctored?

Your course coordinator will inform you about the exam format, including whether it is a proctored exam. This should be clearly mentioned in the course information on the Student Portal (Canvas).

I have a disability or condition for which I need special arrangements. How do I apply?

Please contact Disability Support for more information. Note that both the application process and organising the arrangement itself may take some time, so file your application as early as possible.

Register for the exam

You need a valid exam registration in order to be included in the candidate list in TestVision. Exams that you are registered for will be listed under Current Courses in the Student Portal. Contact your faculty for the policy on registering for exams, and for help with a late registration. There will be no extra time awarded for delays caused by fixing your exam registration.


Get to know TestVision

The navigation and menu options are the same for all exams. You can log on to TestVision   for a demo exam for all Maastricht University (UM) students. Depending on your faculty or course, there may be an additional demo or practice exams available in Testvision.


Prepare for an exam in TestVision

When preparing for your exam, you should make sure that you have a working network connection and a quiet room to take the exam. Please avoid using Student Desktop Anywhere. Then, you should familiarise yourself with the login procedure in TestVision by taking the UM demo exam.


Access the demo exam

The demo exam is available to all students who are registered in TestVision. Once you log in to TestVision you should see it in the exams list under ‘take test’. Your teacher may also provide a practice exam that gives you an idea of the content of the exam.


Change the language settings

On the home page you can choose English or Dutch as the language for the menus and buttons in TestVision by clicking on the corresponding flag.

You cannot change your preference during the exam, you must set your preferred language before you start. The chosen language does NOT affect the language of the exam questions.


Prepare for a Chromebook exam

If your exam is going to take place at MECC Maastricht on Chromebook, here is a few things you should know beforehand. Maastricht University uses Chromebooks for all exams at the MECC. These 14” Chromebooks all use the same configuration, and have a standard mouse attached.

  • Keyboard: The keyboard layout is QWERTY, US international. There are no other keyboard layouts available.
  • Screen: You can adjust the brightness of your screen using the ‘sun’ buttons at the top of your keyboard.
  • Sound: All sound on the Chromebooks is disabled. The exams contain no questions that require sound.
  • Special arrangements on Chromebooks: The exams with special arrangements are usually offered on a PC with QWERTY keyboard and a mouse. Please contact your faculty for more information or contact the Disability Service.


Prepare for a proctored exam

If you are preparing for a proctored exam, you can find out more information in this section.


Online Proctoring at Maastricht University

The university makes use of proctoring to fulfil its obligation to guarantee the validity of exams results. Proctoring does not only detect (attempts at) fraud but is also a means to confirm the student’s identity and check that students complete their exam within the allowed time period.

For students who are absent from a proctored exam, the same rules apply as for being absent from other (online) exams. Please make sure that you take the practice exam(s) to test your hardware and try out the pre-checks procedures well in advance.


Setting up your room

To take a proctored exam you will need:

  • A laptop or computer with a webcam and microphone
  • A stable internet connection
  • Google Chrome or another supported browser, with the Proctorio plugin installed
  • Your UM card or legal ID

For technical specifications, see the Proctorio support site for test-takers.

For pen-and-paper exams (where you need to write your answers on paper, then scan and upload) you will also need:

  • Paper, pencil, ruler etc. to write your answers. Blank A4 paper, i.e. without lines.
  • A telephone with a camera to take a photo of your handwritten answers after you finish the exam.

Tip: use a pdf scan app to convert the photos to pdfs quickly.


Do’s and don’ts when preparing for a proctored exam

Before the exam you should make sure that

  • Your room is well lit so the webcam video gives a clear picture. Daylight is best, otherwise use overhead lighting.
  • Your room is quiet, and that you won’t be disturbed;
  • There are no other people in the room;
  • Your desk is empty, except for your computer, UM card, and any materials that you are allowed to use during the exam;
  • There are no books, workbooks, notes or other resources within reach unless explicitly stated in advance that this is allowed;

Also please make sure that you are not

  • Using a mobile phone, tablet, or e-reader unless explicitly stated that this is allowed
  • Using earbuds, earplugs, headphones or headsets
  • Using a second screen. Put it away for the exam
  • Wearing a watch, smartwatch, fitbit or other ‘wearables’.
  • Displaying any personal items that you do not want to appear in the recording.










Pin It on Pinterest